Retail Floor Supervisor

Location: Abuja, Cross River, Enugu, Lagos and Rivers. Employment Type: Full-time.

Responsibilities

• Overseeing sales representatives, cashiers, and other support staff members
• Perform performance evaluation for staff members supervised
• Implementing measures to avoid stock damages, theft, and wastage.
• Monitoring shelve stocks and product displays, and the general appearance of the store.
• Investigating market trends and offering products that would appeal to customers.
• Manage all customers’ requests, comments, and complaints offline and onsite and escalate where necessary.
• Manage social media handles of the company
• Training new staff members and scheduling shifts.
• Ensure that a clean ambiance of the outlet is maintained all through the day.

Requirements

• HND or B.Sc Degree in related field
• 3 - 10 years relevant experience in similar role.
• Demonstrable experience in a supervisory capacity at a retail store, or similar.
• Demonstrable experience in social media accounts management
• Exceptional interpersonal skills in dealing with employees and customers.
• Excellent written and verbal communication skills.
• Experience in managing online customers on social media platforms will be an added advantage.