Retail Floor Lead

Vuori is re‑defining athletic apparel with a casual aesthetic that transitions from active coastal California lifestyle to everyday life. The brand inspires customers to pursue fitness, creative expression, and personal growth while having fun.

About the role

The Retail Store Floor Lead leads the sales team by example, forging connections with customers and communicating Vuori’s brand values through insightful product knowledge and an optimistic outlook. Reporting to the Store Manager, the Floor Lead supervises the retail floor, delegates work, and serves as the “go‑to” person for daily operations.

Responsibilities

• Create an unforgettable customer experience and take ownership of the sales floor, ensuring the customer experience is the top priority.
• Prepare fitting rooms, locate sizes, and provide honest, knowledgeable feedback on merchandise style and fit.
• Forge lasting relationships with customers by discussing product details, new arrivals, replenishment, and inviting them to upcoming events.
• Stay knowledgeable about new and best‑selling items and share that information with customers and the team.
• Lead day‑to‑day store operations when the Store Manager or Assistant Store Manager is absent, motivate the sales team, and achieve sales goals in a team‑based commission environment.
• Seek new product knowledge in the broader fashion and active‑wear landscape to serve as an expert for customers.
• Guide the team in completing projects while keeping focus on the customer experience.
• Communicate inventory needs to support business goals.
• Lead daily store maintenance, including restocking product, maintaining visual merchandising, and cleaning.
• Follow protocol and safety standards when opening and closing the store.
• Encourage employees to give 100 % effort, adhere to punctuality, and fulfill role responsibilities.

Qualifications

• Available for morning and/or evening 8‑hour shifts, 5 days per week, with at least one weekend day.
• Leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues; strong customer‑service expertise.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Quick learner of new procedures and processes.
• Strong organizational and follow‑through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eager to develop new skills and responsive to feedback.

Schedule

Morning and/or evening 8‑hour shifts, 5 days per week, with at least one weekend day required.

Pay

Pay range: $17.00 – $19.00 per hour (plus a team‑pulled commission).

Benefits

• Health Insurance
• Paid Time Off
• Employee Discount
• 401(k)