Retail Floor Lead

Core Responsibilities

• Help drive store’s profitability by guiding team members in delivering a positive and friendly experience by engaging the customer through thoughtful conversation and exceptional service.
• Partner with store leadership to educate and communicate hourly and daily goals to drive sales.
• Affords to communicate store team coverage including breaks and lunches in accordance with business needs, traffic trends and Meal Break Policy.
• Prioritizes and communicates department insights to direct supervisor.

People Development

• Assume the role of peer mentor in-store with regards to talent development and employee mentorship.
• Model the way by leading and inspiring the team.
• Strategically train and develop a productive store team in core competencies of service and product knowledge.
• Support the development of team members with an aptitude or interest in store leadership to ensure bench strength and succession planning.

Communication

• Lead with strong communication skills, both written and verbal.
• Possesses excellent communication skills, effectively delegate projects, and consistently follows up with the team.
• Exhibit consistent professional communication, follow through and problem-solving skills while maintaining a global view of store operations.
• Communicates store and company information/directives to the store team.
• Actively participates in daily, department and store meetings.
• Effectively utilize Communication Binder, amongst other resources to ensure that important information reaches the entire team.
• Willingness to grow as a Floor Lead by going beyond assigned department tasks to take on additional responsibilities.

Store Environment

• Support the store operations to maximize sales through analytical and creative management of merchandise from receipt to sale.
• Support the team by contributing to the maintenance of all product stock areas.
• Coach the team to take initiative as employees to oversee all levels of customer service by setting daily goals and expectation to create a positive store environment.
• Exhibit excellent floor presence by consistently training the store team on customer standards, product knowledge, product placement and time management.
• Guides team to uphold company customer service standards.

Operations

• Lead the team to perform all store level operational procedures accurately and in a timely fashion, in accordance with all company policies and procedures.
• Support store goals by training in loss prevention awareness and overseeing adherence to loss prevention practices.
• Aid in leading the team in shipping and receiving process and complete shipment turnaround process.
• Ensure that all operational tasks are completed and support that all backstock areas are clean and organized.
• Ensure compliance with all BCC, State and City regulations.
• Ensure compliance with company emergency and safety procedures to protect employees and customers from accidents and incidents.

Miscellaneous

• Regular attendance and punctuality are essential.
• Merchandising and Display - Collaborate with General Manager and store leadership to enhance the store environment and efficiently execute all inventory and merchandising tasks.
• Collaborate with General Manager and store leadership to ensure fast and efficient flow of merchandise to the sales floor.
• Ensure a neat, clean, and organized store environment.
• Exhibit a strong understanding of current product and trend awareness.
• Support the store team by assisting in merchandising and display products as needed.

Interpersonal Skills and Ownership

• Communicates and coaches effectively to all levels.
• Develops partnerships to enable business success.
• Adapts to changes required by the business.
• Acts professionally and with integrity providing open, honest, and constructive feedback.
• Makes fast, smart decisions, takes initiative and calculated risks to improve personal and store performance.
• Works well with others.
• Accepts responsibility for performance and ensures all commitments are met.

Additional Responsibilities

• Must be 21+ years old.
• Qualified candidates should have a minimum of 2-years’ experience in Management in a retail environment.
• Must pass a federal background check via Live Scan in certain markets.
• B.A. preferred, but experience is paramount.
• Experience working in a highly regulated businesses is desirable.
• Uses sound judgment when making decisions.
• Assumes other duties assigned by supervisor.
• Exhibits strong leadership skills amongst peers and have confidence communicating at the store level.
• Uphold excellent customer service skills and a service orientated culture.
• Achieve statistical results (sales, shrinkage).
• Previous retail experience preferred.
• Previous cannabis experience preferred.

Position Type and Expected Hours of Work

• This is a non-exempt, full-time, hourly position which reports to the Store Management Team.
• This position can require work on early mornings, late nights, weekends, and holidays.

Travel

• This position may require you to travel to corporate offices as well as other store locations for training, learning and development.