Retail Finance Representative

What You’ll Do

• Accountable for reducing delinquency for assigned accounts and maintaining low DSO (Days Sales Outstanding).
• Providing excellent and prompt customer service to both retail customers and internal teams in person, by phone, email or virtually in a courteous and professional manner.
• Interacting with customers to resolve payment portal issues and outstanding invoices.
• Reconciling customer A/R accounts as needed.
• Collaborating with sales and senior management as necessary on troubled accounts.
• High volume of phone calls and emails and customer interfacing to collect on delinquencies.
• Aiding in opening new doors for businesses including requesting and analyzing financial statements, recommending credit limits, and following up on collecting receivables in a timely way.

What You Need

• Undergraduate Business degree preferred
• 2+ years of experience in accounts receivable, collections and/or credit field
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Meticulous attention to details
• Able to interact effectively and cooperatively
• Ability to prioritize workload, meet deadlines and understand when to escalate potential issues
• Able to manage multiple tasks according to required deadlines
• Flexibility to switch gears with little notice
• Maintain composure under high stress conditions
• Ability to be optimistic, positive and supportive in all interactions with others
• Proven follow up; not afraid to ask customers for payments
• Analyzing financial statements
• Excellent written and verbal skills
• Strong Excel and Word experience is a must
• Oracle experience is preferred

Benefits

• Compensation: $25/hr - $35/hr
• Competitive pay with annual performance-based reviews for continued growth and recognition
• Comprehensive healthcare plan options, including PPO, EPO, HDHP, and HMO (acupuncture and physical therapy included)
• Health Savings Account (HSA) with employer HSA contributions when enrolled in the High-Deductible Healthcare Plan (HDHP)
• Dental and Vision plans
• 401(k) Company Matching up to $5,000 annually with immediate 100% vesting and administrative fees paid for by the company
• Company-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance
• Employee Assistance Program that provides access to individualized mental well-being care
• Generous Vacation, Sick, Paid Holidays, and Volunteer Time Off
• Up to 14 weeks of 100% paid leave for birthing parents and 8 weeks of 100% paid leave for non-birthing parents, plus a Specialized bike for your new baby
• Up to $9,000 annually in Career Development & Degree Assistance
• Up to $250 annually in Fitness & Wellness Reimbursement
• Industry Pro-Deal Discounts and Perks

Tell Me More

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice.