Retail Experience Specialist

Starting wage: $19.50–$20.50/hr. Travel and training wages vary by location; ask your recruiter for details.

About the role

Join us as a Retail Experience Specialist and help transform everyday shopping into an unforgettable experience. Caper is a new “smart” shopping cart that lets customers scan items as they shop, see their total spend in real time, apply store loyalty discounts on the fly, and check out right from the cart—no checkout line. Customers love it because it saves time, clips coupons, makes savings visible, and turns a normal grocery store into an easy, modern, and magical experience.

What we’re looking for

• Someone who enjoys talking with people and can strike up a friendly conversation with strangers.
• Ability to read the room and tailor a quick pitch to whoever is in front of you—a senior, a parent, a customer in a hurry, or a cost-oriented shopper.
• Comfort with new technology and willingness to show it off, even if it’s new to you.
• Reliability and self-direction: you show up on time, follow the demo process compliantly, and complete end-of-shift admin without reminders.
• Ability to stay positive when customers say no and move on to the next prospective customer.
• Background in retail, customer service, hospitality, or any role where you’ve been on your feet engaging customers continuously during extended periods.

What success looks like

Two things drive success in the role: the number of demos you complete and the number of those demos that turn into a customer shopping with Caper. Both are measurable. The most important habit is consistency—showing up, being friendly/professional, running the demo the way you’re trained, and capturing every demo so your work is counted.

Responsibilities

• Drive adoption by demoing the cart with customers so they will use the Caper Cart.
• Create buzz by engaging shoppers and introducing them to the Caper Cart experience.
• Deliver quick, fun tutorials that highlight the cart’s coolest features.
• Be the go-to expert: troubleshoot on the spot and keep things running smoothly.
• Collect insights and share feedback with our tech team to improve the experience.
• Collaborate with store teams to ensure a seamless rollout.
• Deliver WOW moments by providing top-tier service and leaving every customer smiling.

Requirements

• Must be 18 years of age and authorized to work in the United States.
• Retail, Brand Ambassador, or Customer Service experience is a plus.
• Access to reliable transportation.
• Ability to work the entire duration of the assigned project.

Working conditions

• Ability to stand for prolonged periods with frequent walking.
• Regular use of hands and wrists, including repetitive motions.
• Ability to lift and carry items up to 25 lbs.
• Ability to travel via car.

Benefits

• Start immediately—get hired and trained quickly.
• Be a trendsetter: work with cutting-edge retail tech that’s changing the game.
• Earn more: referral bonuses for bringing friends on board.
• Grow with us: career advancement opportunities in a growing company.
• Travel perks: paid travel and occasional overnight stays.
• Flexible scheduling: work traditional or non-traditional hours that fit your lifestyle.
• Stay healthy, your way: access employee-paid health insurance at competitive group rates.
• Supportive culture: we celebrate diversity and value your unique talents.

Pay

Starting at $19.50–$20.50 per hour.

Schedule

Part-time with immediate openings.