Retail Experience Manager - Crystal Lake, IL

About the role

You’ll assume the day-to-day leadership duties of your home store or group of stores to ensure employees are deployed efficiently and deliver excellent customer experiences. You’ll drive localized customer and employee engagement strategies throughout your assigned store or stores within your designated micro-market (local surrounding stores).

Responsibilities

• Enable and empower employees to drive world-class customer experiences
• Drive employee experience strategy across the micro-market to drive seamless customer experiences
• Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results
• Lead efforts to maximize results or provide course correction as needed
• Help drive sales and operational success within an assigned home location or across the micro-market as needed

Requirements

• 2 years of experience as a supervisor or manager in business, military or related fields
• 2 years of sales or customer service experience
• 1 year of experience managing and reviewing operational expenses and revenue

Qualifications

• Basic Qualifications
• Preferred Qualifications

Skills

• Not specified

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Pay

• Not specified

Schedule

• Not specified

Benefits

• Not specified

Position Type

Full time

Keywords

Retention Manager

Location

Crystal Lake, IL - 60014