Retail Experience Manager

Responsibilities

• Recruit, onboard, develop, schedule, coach, and manage retail staff.
• Ensure the best customer experience by focusing on the team's success.
• Oversee Retail Sales Associates (Outfitters) to ensure each customer is outfitted with everything they need.
• Be on the sales floor 5 days a week.

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting.
• Proven track record of leading by example, giving feedback, and coaching in the moment.
• Experience in having hard conversations (performance, disciplinary, etc).
• Passion for coaching and developing people.
• Ability to balance the needs of employees and business.
• Passion for managing, training, and motivating employees.
• Experience in balancing administrative tasks, customer interactions, and a fast-paced environment while staying organized.
• Professional and timely internal and external communication.
• Has a proven track record of developing and training staff.
• Fosters growth of others through recognition, coaching, and development opportunities.
• Assists with making business decisions, always putting staff and customers first.
• Builds and maintains trust from staff and customers by using sound judgment.
• Pasionate, positive, self-motivated, and detail-oriented.
• Collaborative and customer-centric.
• Willing to go above and beyond when needed.
• Communicate professionally with customers and team.
• Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education.
• Support all Fleet Feet initiatives, activities, and functions.