Retail Event Manager

The Retail Event Manager is responsible for leading all retail operations during Carolina Hurricanes events, ensuring an exceptional fan shopping experience while maximizing sales, maintaining operational excellence, and developing a high-performing team. This position oversees game day staffing, store execution, and operational readiness for all events. The ideal candidate is an organized, energetic leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.

Essential Responsibilities

• Lead all retail operations during home games, arena events, and community events across multiple retail locations.
• Plan and execute off-site retail opportunities for the Carolina Hurricanes.
• Ensure all locations are fully staffed, merchandised, stocked, and operational prior to event beginning.
• Monitor sales performance throughout events and adjust staffing, product placement, and replenishment strategies as needed.
• Serve as the primary point of contact for event retail issues, resolving operational and customer concerns quickly and professionally.

Team Leadership

• Recruit, interview, onboard, train, and develop a team of part-time retail associates and supervisors.
• Create and communicate game day staffing schedules while maintaining appropriate coverage for all events.
• Coach employees on customer service, sales techniques, and operational procedures.
• Provide ongoing performance feedback and conduct performance evaluations.

Merchandising & Inventory

• Oversee product replenishment throughout events to maximize sales opportunities.
• Assist with inventory management, transfers, and stock organization.
• Coordinate product movement between storage areas and retail locations.
• Monitor inventory levels and communicate replenishment needs to the buying and inventory teams.

Operations & Administration

• Prepare retail locations for special events, theme nights, playoffs, and other arena events.
• Analyze sales trends and provide recommendations to improve operational efficiency and revenue.
• Maintain accurate documentation for staffing, inventory discrepancies, and operational reports.
• Assist with implementing new retail initiatives, technology, and operational processes.
• Ensure compliance with safety policies and loss prevention procedures.

Qualifications

• Bachelor's degree in Business, Retail Management, Sport Management, or related field preferred.
• 3+ years of retail management experience, preferably in sports, entertainment, hospitality, or high-volume retail.
• Demonstrated leadership experience managing large hourly teams.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to make decisions quickly in a fast-paced environment.
• Experience with POS system; Teamwork preferred but not required.
• Experience with Microsoft Office.
• Must be able to work 90% of Carolina Hurricanes events, including evenings, weekends, holidays, for home games and special events.
• Must be flexible for a varying schedule week to week.
• Ability to lift up to 50 pounds and stand for extended periods.
• Must be able to walk for extended periods and use stairs as needed.
• Must pass a criminal background check.

Preferred Skills

• Experience managing retail operations in a stadium, arena, or entertainment venue.
• Experience with visual merchandising.
• Knowledge of inventory control and loss prevention best practices.
• Passion for sports and delivering exceptional fan experiences.

This response is AI-generated, for reference only.