Retail Equipment Services Technician

About the Role

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. The Equipment Services Tech is responsible for building, maintenance, inspection, and repair of all product purchased and serviced through the service department for specialized equipment. In addition to core shop responsibilities, the technician is expected to be fully trained in sales and register functionality to help deliver the elevated experience athletes expect when visiting our House of Sport location.

Responsibilities

• Technical Requirements
  • Assembles, maintains, and repairs action sports equipment to meet athlete needs and company/vendor standards.
  • Assist with everyday services, including:
    • Bike: minor to advanced repairs (e.g., repairing/replacing parts, fitting accessories like lights, pannier racks, or cycle computers), routine safety checks, cleaning, degreasing, and lubricating bicycles and components.
    • Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing, preparation, and detuning tips/tails.
  • Diagnose faults, damage, and wear to provide accurate repair estimates and educate athletes on whether repairs are essential or recommended.
  • Assemble new equipment and partner with leads to perform quality checks before handoff.
• Sales Floor Responsibility
  • Understand athlete behavior, assess needs, and recommend products/services that meet those needs.
  • Support company standards of selling and customer service by providing a friendly environment, greeting and acknowledging every athlete, and maintaining solid product knowledge.
  • Assist and recommend accessories to athletes as needed.
• Operations
  • Identify and inform management of ways to improve shop workflow, increasing productivity while maintaining or improving service quality.
  • Preserve complete and accurate shop records and maintain record-keeping systems.
  • Perform all other tasks assigned by management.

Qualifications

• Excellent bicycle assembly skills.
• Ability to adjust to priorities and manage time wisely.
• Ability to prepare routine administrative paperwork.
• Strong communication skills.