Retail Equipment Services Technician

About the role

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. The Equipment Services Tech is responsible for building, maintenance, inspection, and repair of all product purchased and serviced through the service department for specialized equipment. In addition to core shop responsibilities, the technician is expected to be fully trained in sales and register functionality to help deliver the elevated experience athletes expect when visiting our House of Sport location.

Responsibilities

Technical Requirements

• Assembles, maintains, and repairs action sports equipment meeting the needs of the athlete and in accordance with company and vendor standards.
• Assist with everyday services, including but not limited to:
  • Bike: minor to advanced repairs; repairing/replacing parts; fitting accessories (lights, pannier racks, or cycle computers); routine safety checks; cleaning, degreasing, and lubricating bicycles and components.
  • Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing, preparation, detuning tips/tails.
• Diagnose faults, damage, and wear to give accurate estimates to athletes and educate them on whether repairs are essential or recommended.
• Assemble new equipment and partner with lead to perform quality checks before handing off to the athlete.

Sales Floor Responsibility

• Understands athlete behavior, can successfully assess needs, and recommend products/services that meet those specific needs.
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Assist and recommend athletes with the purchase of accessories, as needed.

Operations

• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services.
• Preserve complete and accurate shop records and maintain record-keeping systems.
• All other tasks assigned by management.

Qualifications

• Excellent bicycle assembly skills.
• Ability to adjust to priorities and manage time wisely.
• Ability to prepare routine administrative paperwork.
• Ability to communicate effectively.