Retail Equipment Services Technician

About the Role

The Equipment Services Tech is responsible for building, maintenance, inspection, and repair of all specialized equipment purchased and serviced through the service department. Additionally, the technician is expected to be fully trained in sales and register functionality to deliver an elevated experience at our House of Sport location.

Responsibilities

• Technical Requirements:
  • Assembles, maintains, and repairs action sports equipment to meet athlete needs and comply with company and vendor standards.
  • Performs everyday services, including:
    • Bike: Minor to advanced repairs, fitting accessories (lights, pannier racks, cycle computers), routine safety checks, cleaning, degreasing, and lubricating bicycles and components.
    • Snow Equipment: Base cleaning, sharpening, waxing, brushing, polishing, preparation, and detuning tips/tails.
  • Diagnoses faults, damage, and wear to provide accurate estimates and educates athletes on essential vs. recommended repairs.
  • Assembles new equipment and partners with the lead to perform quality checks before handover.
• Sales Floor Responsibility:
  • Assesses athlete needs and recommends products/services to meet those needs.
  • Supports company standards of selling and customer service by maintaining a friendly environment, greeting athletes, and keeping solid product knowledge.
  • Assists athletes with accessory purchases as needed.
• Operations:
  • Identifies and informs management of ways to improve shop workflow and productivity while maintaining service quality.
  • Maintains complete and accurate shop records and record-keeping systems.
  • Performs all other tasks assigned by management.

Qualifications

• Excellent bicycle assembly skills.
• Ability to adjust priorities and manage time wisely.
• Ability to prepare routine administrative paperwork.
• Effective communication skills.

Pay

Targeted Pay Range: $17.00 - $24.00. Starting rate may vary based on location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage for the job location.

Benefits

DICK'S Sporting Goods complies with all state paid leave requirements and offers a generous suite of benefits. For more information, visit www.benefityourliferesources.com.