Retail Engagement Coordinator

About the role

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results.

Responsibilities

• Promotes a “Highly-Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging – if applicable, and coding standards)
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Qualifications

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Benefits

• Associate discount
• EAP; smoking cessation; bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union; referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA; health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

Pay

Starting pay range of $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.