Retail Assistant Manager

Location: Palo Alto, CA | Full-Time | Benefits Eligible

About Us

Since 1960, Fjällräven has created durable, timeless outdoor gear designed to deepen our connection with nature. Guided by sustainability and innovation, we believe in treading lightly while inspiring people everywhere to explore the outdoors. Join us in building meaningful experiences today and protecting the planet for generations to come.

Fjällräven is more than a retail brand; we're a community of nature lovers, gear specialists, and everyday adventurers. Our stores are places where people come not just to get outfitted, but to feel inspired.

What You Will Do

• Lead & Develop the Team
  • Help recruit, coach, and develop a strong, values-driven team
  • Foster a culture of accountability, resilience, and collaboration
  • Provide ongoing feedback and support teammates' growth and learning
• Deliver Exceptional Guest Experiences
  • Model GUIDE service standards and support the team in delivering premium, personalized service
  • Help ensure every guest feels welcomed, informed, and confident in their outdoor pursuits
• Support Store Operations & Business Performance
  • Assist with daily operations, including opening/closing, cash handling, payroll support, loss prevention, and inventory management
  • Partner with the store manager to review KPIs and support strategies that drive sales, efficiency, and profitability
  • Uphold company policies, procedures, and safety standards
• Build Community & Brand Presence
  • Support local events, partnerships, and activations that reflect Fjällräven's values
  • Help create an inclusive, inspiring store environment, from morning huddles to community gatherings
• Champion Sustainability
  • Educate guests and teammates on initiatives like the Arctic Fox Initiative and Down Promise
  • Model everyday product stewardship and environmentally responsible practices

Requirements

• At least 1 year of retail leadership experience
• A strong track record of delivering thoughtful, people-centered guest experiences
• Solid organizational skills and attention to detail
• An adaptable, solution-oriented mindset
• Comfort working with KPIs, sales performance tools, and store financials
• A genuine passion for sustainability, the outdoors, and the Fjällräven mission

You're a collaborative leader who enjoys being hands-on and helping others succeed. You're curious about people, motivated by purpose, and comfortable navigating both the human and operational sides of retail.

Pay

Hourly range: $21-$27 (dependent on experience)

Benefits

• 401(k) with employer match to support your long-term financial well-being
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Generous paid time off to rest, recharge, and get outside
• Product discounts and access to Fjällräven outdoor events
• A strong commitment to sustainability, quality craftsmanship, and responsible business practices