Retail E-Commerce Manager

About the role

The E-Commerce Manager will oversee all operations for online transactions and activities, including managing online products and content, collaborating with marketing teams, and ensuring efficient order lead times and timely deliveries.

Responsibilities

• Manage and update e-commerce website and ensure content is continuously refreshed
• Oversee the look, feel, and design of the e-commerce website to optimize for the best user experience
• Analyze sales and customer data and prepare web sales reports to help drive e-commerce revenue and strategy
• Execute customer service policies and procedures that impact customer service relationships
• Manage and oversee e-commerce product postings to ensure products are posted promptly and accurately
• Online merchandising to best present products and content
• Collaborate with e-commerce marketing team on plans and ensure collateral is approved for production use
• Support internal marketing media channel calendar
• Communicate internal promotions to respective departments to deliver seamless fulfillment
• Work cross-departmentally and meet with internal and external partners to ensure all expectations have been met
• Establish a streamlined fulfillment operation process to ensure efficient order lead time and timely delivery
• Assist in other duties such as helping with game day, events, and other areas assigned by the Director of Retail Operations

Requirements

• Shopify Pro/Advanced experience
• Understanding of HTML, CSS, and JavaScript is preferred
• Promoting or managing e-commerce social channels
• 3-5 years of related work experience; experience in an e-commerce role required
• Excellent written and verbal communication skills, including copywriting experience
• Ability to work independently to prioritize and complete work assignments, as well as in a team environment
• Highly organized with attention to detail, ability to prioritize workload and solve problems quickly
• Flexible with hours and availability including nights, weekends, and holidays. Must be able to work long hours during special events
• Must be able to lift/move/push/pull items weighing 50lbs, and be able to twist and bend comfortably
• Able to understand the basics of inventory management

Qualifications

• Preferred qualifications include:
• Understanding of HTML, CSS, and JavaScript
• Experience promoting or managing e-commerce social channels
• 3-5 years of related work experience, preferably in an e-commerce role
• Excellent written and verbal communication skills, including copywriting experience
• Ability to work independently and in a team environment
• Highly organized with attention to detail and problem-solving skills
• Flexible with hours and availability, including nights, weekends, and holidays
• Ability to lift/move/push/pull items weighing 50lbs and be comfortable twisting and bending
• Basic understanding of inventory management

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retailer Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)