E-Commerce Manager

Responsibilities

• Maintain and update product listings, pricing, inventory, and promotions on WooCommerce.
• Ensure product images and descriptions are accurate and compelling.
• Manage and optimize Google Ads campaigns to drive traffic and conversions.
• Use Google Analytics to monitor performance and generate actionable insights.
• Plan, execute, and analyze email campaigns to engage customers and promote products.
• Design and update promotional graphics, banners, and product visuals using Photoshop.
• Collaborate on content strategy to support seasonal campaigns and product launches.
• Respond to customer inquiries, reviews, and feedback across platforms.
• Resolve order issues including shipping, returns, and payment concerns.
• Track and report on ecommerce sales metrics, campaign performance, and customer behavior.
• Present insights and recommendations to stakeholders to inform business decisions.
• Work closely with warehouse, customer service, and marketing teams to ensure smooth operations and fulfillment.
• Plan, create, and publish engaging content across platforms including Facebook, Instagram, and YouTube.
• Monitor comments, messages, and mentions across social channels, responding promptly to build community and brand loyalty.
• Track social media performance metrics and adjust strategy based on engagement, reach, and conversion data.
• Collaborate with the marketing and creative teams to produce on-brand visuals, reels, and short-form video content.

Qualifications

• Proven experience in inside sales, cashier or customer service roles.
• Strong communication and interpersonal skills, with the ability to build rapport and influence decision-makers.
• Results-oriented mindset with a focus on achieving sales targets and delivering quality customer service.
• Excellent organizational skills and attention to detail in managing sales pipelines and documentation.

Benefits

Benefits include medical, dental, and vision coverage, short-term and long-term disability, life insurance, a 401(k) plan with company matching, and competitive pay based on experience. Opportunities for advancement and career growth are also available.