Retail Director

Location: North America (Canada & USA based) | Travel to Europe required

Reporting to: Global Retail Director

About the role

Our client is a fast-growing global retail group, recognised as one of the largest and best-loved UK retail brands. With over 500 stores worldwide and an expanding footprint across North America, this newly created role sits at the heart of the company’s growth story.

As part of an ambitious international expansion, you will take on the role of Retail Director, North America. This pivotal leadership position carries full P&L responsibility for the entire US and Canadian store portfolio, alongside development of the group's additional retail brands in the region. You will shape strategy, drive profitable growth, and ensure operational excellence across a large and geographically dispersed business, leading a team to deliver an outstanding customer experience while hitting ambitious commercial targets.

This is a genuine opportunity to help cement a leading international brand's position in the North American market.

Responsibilities

• Develop and execute the North American business strategy, with full P&L ownership, delivering against ambitious sales, growth, and profitability targets.
• Drive top-line sales and market share through strategic merchandising, localised marketing, and a relentless focus on customer experience.
• Lead all aspects of retail operations including store performance, inventory management, labour optimisation, and loss prevention.
• Lead, mentor, and motivate a high-performing team of regional and store managers, building a culture of accountability and continuous improvement.
• Identify and evaluate new store opportunities, supporting the real estate pipeline and store launch process.
• Act as the voice of the North American customer, feeding insight back to the global leadership team to inform product, brand, and business strategy.

Requirements

• Proven retail leader with extensive senior-level, multi-site experience and a track record of success in the North American market.
• Experience with expansion and growth of an international business in the North American market.
• Strong commercial acumen, with deep P&L management experience and a data-driven approach to decision-making.
• Hands-on operator who thrives on executional excellence and process improvement in a fast-paced, high-growth environment.
• Inspirational people leader, skilled at building and motivating large, geographically dispersed teams.
• Functional knowledge of AI and modern technology as an enabler of operational efficiency.
• Entrepreneurial and adaptable, with the ability to think strategically while staying close to the detail.