Retail Dining FOH Supervisor

About the role

Join Naval Academy Hospitality and work with an outstanding group of professionals to support our varied catering events. From weddings, to retirements, class reunions, Midshipmen Events, and conferences, we cover it all! Our Retail Dining FOH Supervisors get to work in a variety of locations spanning from Catering, to our signature coffee shop 1845, the Alley Restaurant and our outdoor bars for various USNA sporting events.

Responsibilities

• Help Execute day-to-day operations for designated ala carte locations according to Manager specification, and location specific SOPs.
• Execute banquet events according to Banquet Event Order specifications.
• Oversee/prepare staff assignments to include set-up, service, tear-down and side work.
• Confirms all FOH service staff are in proper uniform, presenting a clean and professional image.
• Communicate with Managers, kitchen, logistics, and inventory staff to coordinate execution according to specifications.
• Maintains safe, secure, legal, and healthy work environment, enforcing sanitation, quality of food preparation, service standards and procedures; conforming to the regulations of the alcoholic beverage commission.
• Acknowledge, greet, and thank all members and guests, and ensure client satisfaction by communicating with the members/guests.
• Investigate and resolve complaints regarding food and beverage quality and/or service, within scope of authority; otherwise refer the matter to appropriate management for resolution.
• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensil quality and placement; monitoring customer facing chill boxes, merchandisers, and condiment counters; monitoring food presentation and service.
• Aid FOH/BOH staff by refilling drinks, delivering food, bussing tables, bar support, barista support, etc.
• Settle cash bars, manage revenue, and manage inventory by properly completing banquet post-function reports, bar inventory sheets, and a la carte inventory sheet (in accordance with SOPs) at the conclusion of the event.
• Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests.
• Must understand and be able to train on alcohol awareness procedures such as proper pouring, accountability and proper cut off procedures.
• Must be C.A.R.E Trained.

Requirements

• Help Conditions of employment:
  • Must be able to obtain and maintain a security clearance – requires 18 years of age
  • Males born after December 31, 1959 must be registered for Selective Service
  • Verification of employment eligibility in the United States is required - We are an E-Verify participant
  • Promotion to Tier 3 positions requires U.S. Citizenship
  • Promotion to Tier 3 positions requires completion of a probationary period
  • Promotion to Tier 3 positions requires flexible employees to be employed based on the needs of the business
• Qualifications:
  • To meet the basic requirement of the Retail Dining FOH Supervisor position, NF-1101-03, you must meet one of the following requirements:
    • Possess one (1) year of specialized experience in a food service role that equipped you to perform successfully the duties of this position.
    • Have five (5) years of education beyond high school.
    • Have three (3) years of general work experience.
  • You will be rated on the following Knowledge, Skills, and Abilities (KSAs) for this position:
    • Experience in a Leadership, Supervisory and/or Managerial role.
    • Education in Hotel and Restaurant Management or a closely related field is preferred.
    • Experience in customer service, guest relations, industry service standards, and etiquette.
    • Experience and comprehensive knowledge of food and beverage preparation.
    • Experience planning, managing, or supervising catered events is preferred.
    • Experience and skill in written and oral communication, organization, attention to detail, self-motivation, and working independently.

Additional Information

• Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process.
• Applicants may be required to provide proof of education, complete a pre-hire health screening, etc.
• DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor.
• Reasonable accommodations may be provided to applicants with disabilities.
• If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications.
• The decision on granting reasonable accommodations will be on a case-by-case basis.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

• This flexible position is not eligible for Benefits, but NABSD employee perks include:
  • Use of the Brigade Sports Complex
  • Shop at the Midshipmen Store
  • Shop at the Navy Exchange
  • Potential membership eligibility at the Naval Academy Club
  • Use of MWR facilities
  • Navy Federal Credit Union membership eligibility
  • Childcare with CDC & NAPS eligibility
  • Employee Assistance Program access