Retail/Deposit Operations Representative II (onsite)

PRIMARY RESPONSIBILITIES

• Legal Services - Performs deposit account research requests and fulfills all Legal Service requests according to specified deadlines. Provides applicable BSA/AML data to Fraud/BSA unit and completes all service request fulfillment in a timely accurate manner.
• Maintenance and Monitoring - Monitors a variety of key control reports to ensure accurate and compliant system data; performs corrections and account maintenance as needed. Duties also include system verifications associated with parameter changes and/or system release updates.
• Operations Support - Provides back-office operations support and timely/accurate incident request fulfillment to Retail Banking network and other bank line areas. Cross trains and is efficient in all areas of Retail/Deposit Operations, especially those duties assigned as secondary responsibilities.
• Procedures/Daily Task Lists - Assists in maintaining departmental documentation and keeps daily task list up to date.
• Processing – Processes various items including but not limited to, EIP/Overdraft Privilege processing and reporting, statements, rebates, notices according to Bank policies and procedures. Processes daily return item cash letter/chargebacks (including extended hold notices)/adjustments (Fedline) as well as CDARS/ICS order processing and statement distribution, year-end processing and tax forms.
• Reconciliations - Reconciles assigned General Ledger accounts and performs various settlement accounts functions as assigned.
• Reporting - Prepares accurate and timely statistical reports and various billing reports as assigned.
• Retirement Plans – Reviews retirement/Health Savings Account plan/account documentation to ensure accuracy, completeness and compliance with IRS reporting requirements. Initiates and monitors retirement plan related activities, periodic statements, IRS plan reporting (e.g. 5498/1099Rs), required distribution solicitation and maintenance, transfers, contributions and withholding. Handles complex external customer calls that exceed Retail Banking employee knowledge.
• Statement Processing - Responsible for timely statement cycle verification and reporting as well as statement maintenance (including eStatement/Combined Statements) and management reporting.
• Time Deposits - Reviews Time, DDA, and Savings Deposit new account reports; transaction activity and maintenance reports for accuracy and monitors document exceptions, performs corrections and account maintenance as needed.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.