Retail Den Lead

Key Responsibilities

• Create a warm, elevated, and welcoming environment for every client while modeling Greyson’s standard of service on the sales floor.
• Act as a point of support for the team during daily business, helping drive priorities, maintain energy, and ensure a seamless client experience.
• Perform opening and closing responsibilities in alignment with company procedures, including store readiness, security, cash handling, and end-of-day processes.
• Share product knowledge, styling guidance, and brand storytelling to help clients connect with the Greyson lifestyle.
• Build lasting client relationships through personalized service, thoughtful follow-up, and support of VIP experiences, events, and community initiatives.
• Support daily store operations including order processing, inventory flow, replenishment, visual standards, shipment support, and maintaining an organized sales floor and back of house.
• Address customer questions, concerns, and service opportunities with professionalism, sound judgment, and a solutions-oriented approach.
• Assist with onboarding, coaching, and supporting team members by modeling best practices, service expectations, and operational standards.
• Help ensure product is well-presented, properly stocked, and aligned with Greyson’s visual and merchandising expectations.
• Partner with store leadership to share observations, client feedback, team updates, and operational needs.

Experience & Skills Requirements

• Previous retail, sales, customer service, or clienteling experience required; premium, luxury, apparel, golf, or lifestyle retail experience preferred.
• Prior keyholder, floor lead, or supervisory experience preferred.
• Ability to open and close the store, follow operational procedures, and exercise strong judgment when leadership is not present.
• Strong client relationship-building skills and passion for creating memorable customer experiences.
• Comfortable supporting, coaching, and guiding team members on the sales floor.
• Strong communication skills with the ability to engage confidently with clients, teammates, and leadership.
• Detail-oriented and reliable, with strong follow-through on operational responsibilities.
• Ability to thrive in a fast-paced, service-driven environment.
• Comfort with retail systems, POS, order entry, inventory processes, and daily store operations.

Benefits

• Unlimited Paid Time Off
• Paid Sick Leave
• 13 annual paid company holidays
• Competitive employee discount
• Paid Family Leave Program (maternity and bonding)
• Company paid long-term and short-term disability
• Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k), and 401(k) Roth)
• Comprehensive Medical Coverage (medical, dental, vision) with company HSA contributions