Retail Customer Service Representative

Benefits

• Free uniforms
• 401(k)
• Employee discounts
• Flexible schedule

Responsibilities

• Assisting customers with all store services and products
• Operates the point-of-sale system, copiers/printers, and other store equipment
• Other duties as assigned
• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Opens and closes the center, cash register, and other center systems
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail

Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• Must perform all duties in a safe and efficient manner
• Must be able to pass a background check

Qualifications

• Previous customer service or sales experience in a retail environment
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Notary Public a plus

Skills

• Exceptional customer service skills