Retail Customer Service Representative

Daily Tasks

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Affixes labels, processes customer sales through the point-of-sale system, up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Closes the center, cash register, and other center systems
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail

Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Benefits and Perks

• Competitive compensation
• Flexible scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Qualifications

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assists in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Pay

Competitive compensation

Schedule

Flexible scheduling