Retail Customer Service Representative

Duties

• Affords assistance with shipping and packaging services, printing estimates/orders, and other services.
• Assists customers with their product and service needs in person, via email, and by phone.
• Processes customer sales through the point-of-sale system.
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives.
• Opens and closes the center, cash register, and other center systems.
• Maintains the center consistent with established standards.
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff.
• Sorts and deposits mail in private mailboxes.
• Captures, completes tasks, and organizes Virtual Mail.

Requirements

• Must be able to stand behind a sales counter for extended periods of time.
• Must be able to lift at least 50 pounds.
• Must be able to communicate clearly with customers by email, by phone, and in-person.
• May be required to operate a motor vehicle.
• Must perform all duties in a safe and efficient manner.