Retail Customer Service Representative

Benefits

• Flexible schedule
• Opportunity for advancement
• Paid time off

Responsibilities

• Affords assistance to customers with all store services and products
• Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment
• Other duties as assigned
• Might assist in training and mentoring Customer Service Representatives

Requirements

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Able to handle customer complaints and problems professionally
• Multitasking – capable of processing multiple tasks simultaneously
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Able to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Qualifications

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner
• Spanish speaking is a plus but not required