Retail Customer Service Associate
FedEx Office · Bloomington, IN · 2 wk ago
Customer ServiceFull-time
General Duties and Responsibilities
- Fulfills instructions from supervisors and assists other team members in performing store functions
- Trains store team members
- Demonstrates consultative behaviors to understand and meet individual customer needs
- Provides an outstanding customer service experience by anticipating needs, suggesting alternatives, and finding solutions
- Takes complex customer orders, provides accurate pricing information, and assembles parcels for shipping
- Maintains a safe, clean, and orderly retail store
- Ensures confidentiality of customer data and handles documents, media, and packages carefully
- Processes financial transactions, cleans and repairs equipment, and stocks supplies
- Completes required financial paperwork and assists with financial reporting
- Follows FedEx Office standard operating procedures and adheres to policies and procedures
Minimum Qualifications and Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Essential Functions
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at the waist and knees
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to work cooperatively and follow instructions
- Ability to maintain attention and concentration for extended periods
- Ability to work independently and adhere to FedEx Office standards
Preferred Qualifications
- Works with management to reduce costs and optimize profitability
- Applies Quality concepts in daily activities
- Supports FedEx Office Quality initiatives
Pay
Not specified
Benefits
Not specified
Schedule
Not specified
Skills
Not specified
Benefits
Not specified
Qualifications
Not specified