Retail Customer Service Associate

About the role

The Store Consultant plays a crucial role in delivering a positive customer experience by utilizing consultative skills to anticipate and address customer needs. This position requires a deep understanding of FedEx Office's print, signs & graphics, and shipping product lines, as well as the ability to provide expert advice and solutions.

Responsibilities

• Fulfills complex customer orders using order systems and provides accurate pricing information
• Takes orders, coordinates activities in the Store, and provides product information
• Operates and maintains a wide variety of equipment, moving boxes and equipment, stocking materials, managing the production queue and output, and managing complex projects
• Manages retail supply, cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to ensure optimal performance and availability
• Processes financial transactions using a Point of Sale terminal, including handling cash and making change
• Communicates effectively with customers, vendors, and other team members, ensuring an outstanding customer service experience
• Maintains confidentiality of customer data and handles documents, media, and packages carefully
• Reports regularly to work and maintains established business hours to support FedEx Office business operations

Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand for the duration of the shift, lift up to 55 pounds, bend, twist, communicate effectively, and function in a fast-paced environment

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Skills

• Consultative selling skills
• Customer service orientation
• Equipment operation and maintenance
• Financial transaction processing
• Team collaboration and coordination

Benefits

Details on benefits will be provided upon hire.

Pay

Details on pay will be provided upon hire.

Schedule

Details on schedule will be provided upon hire.

Quality Driven Management

Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.

Equal Opportunity Employer

Quality Driven Management is an Equal Opportunity Employer including, Vets/Disability.