Retail Customer Service Associate

About the role

The Store Consultant is responsible for delivering a positive customer experience, utilizing consultative skills to anticipate and solve customer needs. They are knowledgeable in all aspects of the Store's operations, including printing, signs & graphics, and shipping. Key responsibilities include taking orders, managing inventory, operating equipment, and resolving customer issues.

Responsibilities

• Fulfills complex customer orders using order systems and provides accurate pricing information
• Operates and maintains a wide range of printing, binding, and shipping equipment
• Coordinates activities in the Store, including managing the production queue and output
• Manages retail supply and completes assigned tasks based on priority
• Ensures all customer problems are resolved quickly and to the customer's satisfaction
• Communicates effectively with customers, vendors, and other team members
• Maintains a safe, clean, and orderly retail environment
• Performs multiple tasks simultaneously, looking for opportunities to improve knowledge and skills

Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand, lift 55 pounds, bend/twist, communicate effectively, and function in a fast-paced environment
• Ability to work with minimal supervision and adhere to FedEx Office standards and policies

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand, lift 55 pounds, bend/twist, communicate effectively, and function in a fast-paced environment
• Ability to work with minimal supervision and adhere to FedEx Office standards and policies

Skills

• Consultative selling skills
• Customer service orientation
• Equipment operation and maintenance
• Inventory management
• Order processing
• Problem-solving abilities

Benefits

Details about benefits will be provided upon hire.

Pay

Details about pay will be provided upon hire.

Schedule

Details about schedule will be provided upon hire.