Retail Customer Service Associate
FedEx Office · Miami, FL · 1 wk ago
Customer ServiceFull-time
General Duties and Responsibilities
- Fulfills instructions from supervisors and assists other team members in store functions
- Trains store team members
- Demonstrates consultative behaviors to understand customer needs and provide expert advice on printing, signs and graphics, and shipping product lines
- Provides an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- Takes complex customer orders, provides accurate pricing information, and prepares parcels for shipping
- Maintains retail store equipment and supplies to ensure optimal performance and availability
- Completes required financial paperwork and assists with financial reporting
- Follows FedEx Office standard operating procedures and adheres to all policies and procedures
Minimum Qualifications and Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Essential Functions
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at the waist and knees
- Able to communicate effectively with customers, vendors, and other team members
- Able to work cooperatively and follow instructions
- Able to focus attention and concentration for extended periods
- Able to work independently and without constant supervision
- Able to report regularly to work and maintain established business hours
Preferred Qualifications
- Works with management to reduce costs and optimize profitability
- Applies Quality concepts in daily activities
- Supports FedEx Office Quality initiatives
Pay
Not specified
Benefits
Not specified
Schedule
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Skills
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Benefits
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Qualifications
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Requirements
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