Retail Customer Service Associate
FedEx Office · Lafayette, IN · 2 wk ago
Customer ServiceFull-time
General Duties and Responsibilities
- Fulfills instructions from supervisors and assists other team members in store functions
- Trains store team members
- Demonstrates consultative behaviors to understand customer needs and provide expert advice on printing, signs, and graphics
- Provides an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- Takes complex customer orders, provides accurate pricing information, and prepares goods for shipping
- Maintains a safe, clean, and orderly retail store
- Ensures confidentiality of customer data and handles documents, media, and packages carefully
- Processes financial transactions, cleans and repairs equipment, and maintains retail store merchandising materials
- Completes required financial paperwork and assists with financial reporting
- Follows FedEx Office standard operating procedures and adheres to all policies and procedures
Minimum Qualifications and Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Essential Functions
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at the waist and knees
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to work cooperatively and follow instructions
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods of time
- Ability to work with minimal supervision
- Able to report regularly to work and maintain established business hours
Preferred Qualifications
- Works with management to reduce company costs and optimize profitability
- Applies Quality concepts in daily activities
- Supports FedEx Office Quality initiatives
Pay
Pay details are not specified in the job posting.
Benefits
No specific benefits are mentioned in the job posting.
Schedule
No specific schedule is mentioned in the job posting.
Qualifications
No specific qualifications beyond the minimum requirements are mentioned in the job posting.
Skills
No specific skills are mentioned in the job posting.
Benefits
No specific benefits are mentioned in the job posting.
Pay
No specific pay details are mentioned in the job posting.
Schedule
No specific schedule is mentioned in the job posting.