Retail Customer Service Associate

About the role

The Store Consultant plays a crucial role in delivering a positive customer experience, utilizing consultative skills to anticipate and address customer needs. This position requires a deep understanding of FedEx Office's product lines, including printing, signs & graphics, and shipping.

Responsibilities

• Fulfills complex customer orders using order systems and provides accurate pricing information
• Takes orders, coordinates activities in the Store, and provides product information
• Operates and maintains a wide variety of equipment, moving boxes and equipment, and managing the production queue
• Manages retail supply, manages complex projects, and completes assigned tasks based on priority
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Communicates effectively with customers, vendors, and other team members
• Maintains a safe, clean, and orderly retail Store
• Processes financial transactions using a Point of Sale terminal (POS)
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies
• Reports regularly to work and maintains established business hours

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Preferred Qualifications

• Ability to stand during entire shift, excluding meal and rest periods
• Move and lift 55 pounds
• Bend/twist at the waist and knees
• Communicate effectively with customers, vendors, and other team members
• Perform work activities requiring cooperation and instruction
• Function in a fast-paced environment, under substantial pressure
• Maintain attention and concentration for extended periods of time
• Work with minimal supervision
• Report regularly to work and maintain established business hours