Retail Customer Service Associate

About the role

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Responsibilities

• Fulfills complex customer orders using order systems and provides accurate pricing information
• Takes complex customer orders using order systems and provides accurate pricing information
• Coordinates activities in the Store, providing pricing and product information
• Manages the production queue and output, managing complex projects
• Stocks materials, manages retail supply, and completes assigned tasks based on priority
• Operates and maintains a wide variety of equipment, moving boxes and equipment
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Maintains a safe, clean and orderly retail Store
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Skills

• Consultative behaviors in a retail environment
• Customer expertise in printing, signs and graphics and shipping product lines
• Effective communication with customers, vendors, and other team members
• Ability to work in a fast-paced environment under substantial pressure
• Attention to detail and ability to maintain concentration for extended periods
• Ability to work with minimal supervision
• Ability to report regularly to work and maintain established business hours

Benefits

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.

Pay

$19.70 - $26.60/hr (NJ)

Schedule

Regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.