Retail Customer Service Associate
FedEx Office · Milwaukie, OR · 2 wk ago
Customer ServiceFull-time
General Duties and Responsibilities
- Fulfills instructions from supervisors and assists other team members in performing store functions
- Trains store team members
- Demonstrates consultative behaviors to understand and address individual customer needs
- Provides expert advice in printing, signs and graphics, and shipping product lines, and recommends appropriate FedEx Office products and services
- Ensures all customer issues are resolved promptly and satisfactorily
- Takes complex customer orders, provides accurate pricing information, and assembles parcels for shipping
- Maintains printing and shipping equipment and supplies to ensure optimal performance and availability
- Completes required financial paperwork and assists with financial reporting
- Follows FedEx Office standard operating procedures and adheres to all policies and procedures
Minimum Qualifications and Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Essential Functions
- Ability to stand for entire shift, excluding meal and rest periods
- Ability to move and lift up to 55 pounds
- Ability to bend, twist, and communicate effectively with customers, vendors, and other team members
- Ability to work in a fast-paced environment under pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work independently and follow instructions
- Regular attendance and adherence to established business hours
Preferred Qualifications
- Works with management to reduce company costs and optimize profitability
- Applies Quality concepts in daily activities
- Supports FedEx Office Quality initiatives
Pay
Not specified
Benefits
Not specified
Skills
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Benefits
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Pay
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Schedule
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