Retail Customer Service Associate

About the role

The Store Consultant plays a crucial role in delivering a positive customer experience, utilizing consultative skills to anticipate and address customer needs. They are knowledgeable in all aspects of the Store's operations, including print, signs & graphics, and shipping.

Responsibilities

• Fulfills complex customer orders using order systems and provides accurate pricing information
• Takes orders, coordinates activities in the Store, and provides product information
• Operates and maintains a wide variety of equipment, moves boxes and equipment, stocks materials, manages the production queue and output, and manages complex projects
• Manages retail supply, completes assigned tasks based on priority, and cleans, repairs, and stocks all retail store printing and shipping equipment and supplies
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Communicates effectively with customers, vendors, and other team members, and reports regularly to work and maintain established business hours

Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Skills

• Consultative selling skills
• Customer service orientation
• Equipment operation and maintenance
• Order processing
• Product knowledge
• Time management and multitasking

Benefits

Details on benefits are not provided in this posting.

Pay

Details on pay are not provided in this posting.

Schedule

Details on schedule are not provided in this posting.