Retail Customer Service Associate

General Duties and Responsibilities

• Fulfills instructions from supervisors and assists other team members in store functions
• Trains store team members
• Demonstrates consultative behaviors to understand and meet individual customer needs
• Provides expert advice in printing, signs, and graphics, and recommends appropriate FedEx Office products and services
• Ensures all customer issues are resolved promptly and satisfactorily
• Takes complex customer orders, provides accurate pricing, and prepares goods for shipping
• Maintains a safe, clean, and organized retail store
• Ensures confidentiality of customer data and handles documents, media, and packages carefully
• Processes financial transactions, including handling cash and making change
• Cleans, repairs, and stocks retail store equipment and supplies
• Stays updated on retail store merchandising materials and displays products and signage
• Takes preventive measures to avoid errors and waste
• Completes required financial paperwork and assists with financial reporting
• Follows FedEx Office standard operating procedures and adheres to all policies and procedures

Minimum Qualifications and Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Essential Functions

• Ability to stand throughout the shift, excluding meal and rest periods
• Ability to move and lift up to 55 pounds
• Ability to bend, twist, and lift as needed
• Effective communication with customers, vendors, and team members
• Ability to work cooperatively and follow instructions
• Attention to detail and ability to concentrate for long periods
• Able to work independently and without constant supervision
• Regular attendance and adherence to work schedule

Preferred Qualifications

• Works with management to reduce costs and optimize profitability
• Applies Quality concepts in daily activities
• Supports FedEx Office Quality initiatives

Pay

Details about pay are not provided in this job posting.