Retail Customer Service Associate

General Duties and Responsibilities

• Fulfills instructions from supervisors and assists other team members in store functions
• Trains store team members
• Demonstrates consultative behaviors to understand and address individual customer needs
• Provides expert advice in printing, signs and graphics, and shipping product lines, and recommends appropriate FedEx Office products and services
• Ensures all customer issues are resolved promptly and satisfactorily
• Takes complex customer orders, provides accurate pricing, and prepares parcels for shipping
• Maintains retail store equipment and supplies to ensure optimal performance and availability
• Completes required financial paperwork and assists with financial reporting
• Follows FedEx Office standard operating procedures and adheres to all policies and procedures

Minimum Qualifications and Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Essential Functions

• Ability to stand for entire shift, excluding meal and rest periods
• Ability to move and lift up to 55 pounds
• Ability to bend, twist, and communicate effectively with customers, vendors, and other team members
• Ability to work in a fast-paced environment and maintain attention for extended periods
• Able to perform tasks with minimal supervision
• Able to report regularly to work and maintain established business hours

Preferred Qualifications

• Works with management to reduce costs and optimize profitability
• Applies Quality concepts in daily activities
• Supports FedEx Office Quality initiatives

Pay

Not specified

Benefits

Not specified

Schedule

Not specified

Skills

Not specified

Benefits

Not specified

Qualifications

Not specified

Requirements

Not specified

Quality Driven Management

Suggests areas for improvement in internal processes and applies Quality concepts.

Equal Opportunity Employer

Includes veterans/disabled