Retail Customer Service Associate

General Duties and Responsibilities

• Fulfills instructions from supervisors and assists other team members in performing store functions
• Trains store team members
• Demonstrates consultative behaviors to understand and address individual customer needs
• Provides expert advice in printing, signs and graphics, and shipping product lines, and recommends appropriate FedEx Office products and services
• Ensures all customer issues are resolved promptly and satisfactorily
• Takes complex customer orders, provides accurate pricing, and prepares goods for shipping
• Maintains a safe, clean, and orderly retail store
• Ensures confidentiality of customer data and handles documents, media, and packages carefully
• Processes financial transactions using a POS terminal, including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies
• Stays updated on retail store merchandising materials and displays products and signage properly
• Takes proactive steps to prevent errors and waste
• Completes required financial paperwork and assists with financial reporting
• Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service, and security policies and procedures

Minimum Qualifications and Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Essential Functions

• Ability to stand for entire shift, excluding meal and rest periods
• Ability to move and lift up to 55 pounds
• Ability to bend, twist at waist and knees, communicate effectively, cooperate, and follow instructions
• Ability to work in a fast-paced environment under pressure and maintain attention and concentration
• Able to perform multiple tasks simultaneously and adhere to FedEx Office standards
• Able to report regularly to work and maintain established business hours

Preferred Qualifications

• Works with management to reduce costs and optimize profitability
• Applies Quality concepts in daily activities
• Supports FedEx Office Quality initiatives

Pay

Additional details regarding pay are not provided in this job posting.