Retail Customer Service Associate

About the role

The Store Consultant plays a crucial role in delivering a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. They are knowledgeable in all aspects of the Store's business, including print, signs & graphics, and shipping.

Responsibilities

• Fulfills complex customer orders using order systems and provides accurate pricing information
• Takes orders, coordinates activities in the Store, and provides product information
• Manages the production queue and output, manages complex projects, and manages retail supply
• Operates and maintains a wide variety of equipment, moves boxes and equipment, stocks materials, and cleans, repairs, and stocks retail store printing and shipping equipment and supplies
• Prepares parcels and goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Communicates effectively with customers, vendors, and other team members, ensuring an outstanding customer service experience
• Reports regularly to work and maintains established business hours to support FedEx Office business

Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, move and lift 55 pounds, bend/twist at the waist and knees, communicate effectively with customers, vendors, and other team members, perform work activities requiring cooperation and instruction, function in a fast-paced environment, maintain attention and concentration for extended periods of time, work with minimal supervision, and report regularly to work and maintain established business hours

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Skills

Knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. Consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. Excellent verbal and written communication skills. Ability to stand during entire shift, move and lift 55 pounds, bend/twist at the waist and knees, communicate effectively with customers, vendors, and other team members, perform work activities requiring cooperation and instruction, function in a fast-paced environment, maintain attention and concentration for extended periods of time, work with minimal supervision, and report regularly to work and maintain established business hours.

Benefits

Not specified

Pay

Not specified

Schedule

Not specified