Retail Customer Experience Associate, Southshore - Full Time

About the Role

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints—both in-store and online—and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey.

In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.

A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success.

Responsibilities

• Engage with customers in-store and online to provide personalized shopping experiences.
• Drive cross-category sales and meet daily sales goals.
• Make tailored product recommendations based on fashion, fit, and function.
• Use digital tools to enhance the customer journey.
• Build client relationships through outreach tools like My Client and social media.
• Collaborate with peers, store leaders, and brand partners to identify opportunities and resolve challenges.
• Support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
• Maintain a clean, organized, and shoppable sales floor, including recovering fitting rooms and updating signs/pricing.
• Greet customers warmly, engage in friendly conversations, and build lasting relationships.
• Promote the Loyalty program and ensure customers leave with a positive experience.
• Work across different departments and transition between multiple areas throughout the day.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Comfortable reading and understanding employment policies and safety rules/procedures in English.
• Strong communication and collaboration skills with customers and colleagues.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Resourceful, adaptable to changing priorities, and capable of working independently or as part of a team.
• Comfortable using electronic devices, including handheld equipment and cash registers.
• At least 2 years of selling or customer experience preferred.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Schedule

• Full-time colleagues are typically scheduled to work 30 or more hours per week.
• Part-time colleagues are typically scheduled 12-24 hours per week.
• All schedules include weekend shifts as part of the requirements.
• Hours are dependent on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives/bonuses.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building.
• Volunteer opportunities.