Retail Consultant | Aesop Prudential | New Store Opening | Full Time
Purpose of the Role
This is an exciting time to join Aesop at our new signature store in Boston, MA at Prudential Center. You'll be at the forefront of curating an elevated, luxurious experience for our valued customers. At Aesop, we believe in cultivating exceptional experiences, and as our Retail Consultant, you are at the heart of it, introducing and selling our products through genuine and personalized conversations.
The Role in Action
Drive Personal Performance (40%): Actively contribute to store goals by understanding and driving key performance indicators (KPIs). Agrees and acts on a personalized SMART monthly commercial plan with their Store Manager in which targets are broken down into weekly and daily goals. Utilize data and insights to continuously optimize performance and identify opportunities for growth. Share innovative ideas to enhance traffic, conversion, and customer loyalty.
Customer Experience (40%): The master of storytelling, connect with customers and understand their needs and project products into their world. Craft the exceptional and personalized customer journey with Aesop’s unique approach, from a warm welcome and genuine engagement to thoughtful product demonstrations and regimen building. Ensure a memorable departure and build lasting relationships, through attentive service, offer full regimens to provided samples, and conclude the interaction with a warm invitation to return. Embody Aesop's values in all actions, seeking support for continuous improvement.
Commit to Learning & Development (10%): Proactively complete your retail induction and ongoing learning pathways (Methodos). Prioritize practicing and refining your customer experience capabilities, especially during quieter periods. Attend and apply learning from all product and campaign training, sharing your expertise with colleagues. Actively seek feedback and coaching to develop your knowledge, skills, and career within Aesop.
What you will bring
Experience successfully working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
A merchant mindset, both customer-focused and commercially driven.
Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
A deep passion for selling premium products and an excitement for Aesop's offerings, including skincare and fragrance.
Flexible scheduling availability, including the capacity to work 5 full days per week with at least one guaranteed weekend day.
Physical Environment
Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis.
What’s on offer
Hourly rate $20.50
Monthly Incentive Program - eligible for Monthly Incentive Program based on sales performance for the month
Time Off - eligible for vacation, depending on locality eligible for Paid Time Off or Paid Sick Leave (allotments also dependent on local laws)
Access to Company Perks (VIP Access to L'Oréal’s Internal Shop for Discounted Products)
Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
Employee Resource Groups Access to Mental Health & Wellness Programs