RETAIL COMPUTER TECHNICIAN

MICRO CENTER is the nation’s leading computer and electronic device big‑box retailer, offering a 40,000+ selection of premier computer products and a knowledgeable staff. The company values passion, energy, and commitment, and seeks self‑motivated, results‑driven Retail Computer Technicians who share those values.

Major Responsibilities

• Provide in‑person consultations and troubleshooting to customers at the service counter on a variety of computers, computer‑related equipment, and other retail products sold in the store.
• Recommend service solutions such as data backups, anti‑virus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures or software problems on desktops, laptops, mobile phones, TVs, monitors, and other electronic devices.
• Assemble custom computers sold by the build‑your‑own (BYO) sales team.
• Utilize technical manuals and support resources while maintaining appropriate technical and vendor certifications and staying current on retail products and technologies.
• Maintain a cash till, handle customer transactions, keep the department clean, and accurately track inventory.
• Provide timely, complete, and accurate information to customers via face‑to‑face, telephone, text, and email regarding their service events.

Education & Experience

• High School diploma or equivalent; one year of related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to obtain certification within 90 days of hire (Apple certifications highly desirable).
• Excellent communication and interpersonal skills with the ability to multitask and adjust priorities.
• Physical requirements: lift up to 50 lb., stand for prolonged periods of time.

Pay

Starting at $15 per hour base pay with productivity incentives that can increase hourly rates to $18–$35 plus SPIFFs.

Schedule

Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.

Benefits

• Medical, dental, and vision coverage for regular full‑time associates.
• Flexible schedules and competitive pay.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401(k) plan with company match.
• Esteemed vendor and company job training.
• Career advancement opportunities.

Growth Opportunities

Micro Center empowers employees to set high goals and advance their careers through hard work, loyalty, and a commitment to customer service. Team members are encouraged to pursue advancement, leveraging training, performance, and dedication to achieve new professional milestones.