RETAIL COMPUTER TECHNICIAN

Micro Center is the nation’s leading computer and electronic device big-box retailer! Our technology superstore offers an industry-leading selection of 40,000+ premier computer products and the most knowledgeable staff in the business. We are passionate about customer service and developing long-term customer relationships.

About the role

We are seeking self-motivated, results-driven Retail Computer Technicians. Starting at $15/hour base pay with productivity incentives, hourly rates can increase up to $18–$35 plus SPIFFs. You’ll spend up to half your time at the Service Counter, assisting customers with service options and earning uncapped commissions. The remainder of your time will be dedicated to diagnosing and repairing various computer devices while maintaining clear communication with customers about repair status.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers, computer-related equipment, and other retail products.
• Recommend service solutions, including data backups, anti-virus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures or software problems on desktops, laptops, mobile phones, TVs, monitors, and other electronic devices.
• Assemble custom computers sold by our expert build-your-own (BYO) sales team.
• Utilize technical manuals and support resources while maintaining relevant technical and vendor certifications; stay updated on retail products and current technologies.
• Maintain a cash till, handle customer transactions, and ensure a clean work area with accurately tracked inventory.
• Provide timely, complete, and accurate updates to customers via face-to-face, telephone, text, and email communication regarding their service event.

Requirements

• High School diploma or equivalent; one year of related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to obtain certification within 90 days of hire. *Apple certifications highly desirable.
• Excellent communication and interpersonal skills with the ability to multitask and adjust priorities.
• Physical ability to lift up to 50 lbs. and stand for prolonged periods.

Schedule

Shifts include hours before and after store operating hours and may involve mornings, nights, weekends, and holidays.

Benefits

• Flexible schedules and excellent pay.
• Medical, dental, and vision benefits for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401K plan with company match.
• Esteemed vendor and company job training.
• Career advancement opportunities.

Growth Opportunities

At Micro Center, we empower employees to set their sights high and blaze their own trails. Your future success and growth are driven by your own efforts and achievements. Join our team and see how hard work, loyalty, competitive spirit, and commitment to the customer can advance your career.