RETAIL COMPUTER TECHNICIAN

About the role

Micro Center is the nation’s leading computer and electronic device big-box retailer, offering an industry-leading selection of 40,000+ premier computer products and a highly knowledgeable staff. We are seeking self-motivated, results-driven Retail Computer Technicians with a starting base pay of $15/hour and productivity incentives that can increase hourly rates to $18–$35. You’ll split your time between the Service Counter—where you’ll guide customers through service options to build long-term relationships—and the repair shop, diagnosing and repairing various computer devices while maintaining clear communication about repair status.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other retail products.
• Recommend service solutions such as data backups, anti-virus software, extended warranties, and support subscriptions.
• Diagnose and document hardware failures or software issues on desktops, laptops, mobile phones, TVs, monitors, and other electronic devices.
• Assemble custom computers sold by our build-your-own (BYO) sales team.
• Maintain technical certifications and stay updated on retail products and current technologies using manuals and support resources.
• Handle customer transactions, maintain a cash till, and ensure a clean work area with accurate inventory tracking.
• Communicate repair status to customers via face-to-face interactions, phone, text, and email.

Requirements

• High school diploma or equivalent; one year of related computer service, repair, or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications (or ability to obtain within 90 days of hire). Apple certifications highly desirable.
• Excellent communication and interpersonal skills with the ability to multitask and adjust priorities.
• Physical ability to lift up to 50 lbs. and stand for prolonged periods.

Schedule

Shifts include hours before and after store operating hours and may involve mornings, nights, weekends, and holidays.

Benefits

• Medical, dental, and vision coverage for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401K plan with company match.
• Vendor and company job training.
• Career advancement opportunities.

About the company

Micro Center fosters a culture of passion, energy, and commitment, empowering employees to grow their careers through hard work, loyalty, and a competitive spirit. We are an Equal Opportunity Employer.