Retail Clinic Manager

Essential Job Functions

• Oversee all daily clinic operations, ensuring efficiency, organization, and adherence to company standards.
• Drive new patient acquisition through effective lead management, consultation performance, and follow-up execution.
• Perform patient consultations, present program options, and confidently guide patients through customized treatment plans.
• Provide individualized health coaching to patients, supporting sustainable weight management, lifestyle optimization, and adherence to prescribed treatment plans.
• Reinforce nutrition education, behavioral change strategies, goal setting, and accountability to improve patient outcomes and retention.
• Own clinic sales performance, including conversion rates, average sale value, retention, and schedule utilization.
• Monitor and optimize provider, coaching, and front desk schedules to maximize productivity and protect clinic flow.
• Ensure confirm calls are completed, schedule gaps are proactively addressed, and patient experience standards are upheld.
• Track, analyze, and act on KPIs including lead conversion, show rate, revenue per consult, retention, and overall clinic performance.
• Drive revenue growth while managing expenses and inventory to maintain accountability for clinic-level P&L performance.
• Hire, coach, and develop clinic staff to achieve individual and team performance goals.
• Provide ongoing coaching on consultative sales skills, objection handling, closing techniques, and patient engagement strategies.
• Support front desk workflows, inventory oversight, and daily operational tasks as needed.
• Ensure compliance with HIPAA, OSHA, and company policies while maintaining a clean, professional clinic environment.
• Partner with the Medical Provider to ensure alignment between clinical care and operational success.

Competencies

• Proven leadership with the ability to drive accountability and performance across a clinic team.
• Strong consultative sales skills with a demonstrated ability to meet and exceed revenue goals and KPIs.
• Operational excellence, including schedule management, workflow optimization, and process adherence.
• Data-driven decision-making with the ability to analyze metrics and adjust strategy accordingly.
• Effective communicator who can coach, motivate, and develop team members.
• High level of organization, urgency, and attention to detail in a fast-paced environment.
• Commitment to delivering an exceptional patient experience while achieving business objectives.

Supervisory Responsibilities

• Direct supervision of the Associate Clinic Manager, Health Coach, Medical Provider Assistant, and other clinic staff.
• Responsible for hiring, coaching, training, and evaluating staff performance.

Work Environment/Physical Demands

• This role requires prolonged periods of standing, walking, and sitting, including working at a computer for extended durations.
• Frequent direct patient interaction in a fast-paced clinical environment.
• Must be comfortable moving between administrative, sales, and clinical support responsibilities throughout the day.
• Able to occasionally lift up to 25 pounds (supplies, inventory, etc.).