Retail Client Service Manager

About the role

The Retail Client Services Manager will work to maintain and improve client specific retail conditions and serve as a key point of communication between retail teams, headquarters teams, and client partners. This role supports the retail organization through training and execution guidance to achieve client objectives. Scope and focus may vary based on assignment, including number of clients supported, level of client engagement, and complexity of data driven decision making.

Responsibilities

• Ensure retail execution compliance across distribution, pricing, planogram integrity, display performance, promotional activation, and point of sale placement
• Identify and resolve in store compliance issues and escalate barriers with clear and actionable recommendations
• Analyze performance data and reporting to identify trends, risks, and opportunities and translate insights into executional recommendations
• Communicate execution progress, insights, opportunities, and promotional activities to headquarters, clients, and field leadership
• Manage client engagement by overseeing account performance, budgets, and investment strategies while aligning retail and sales priorities to drive growth

Qualifications

• Associate degree
• 2–4 years experience in relevant field or a Bachelor degree in Business, Analytics, or Math (Retail management, client services, or consumer packaged goods experience preferred)
• No travel requirements
• This position does not have supervisory responsibilities for direct reports
• Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Skills

• Ability to lead, coach, and support field teams
• Ability to develop and execute strategic plans to drive business growth
• Strong prioritization and organizational skills
• Strong project management and problem solving skills
• Ability to interpret data and translate insights into actionable recommendations
• Advanced proficiency in data analysis and reporting tools
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast paced environment