Retail & Cafe Supervisor – Resort Marketplace

Job Summary

Isla Bella Beach Resort is seeking a motivated and guest-focused Retail & Cafe Supervisor to support daily operations of our Marketplace retail and café outlet.

Responsibilities

• Support the Retail Store Manager in overseeing daily Marketplace operations
• Lead by example and provide exceptional guest service at all times
• Supervise, coach, and motivate Retail Associates to achieve performance goals
• Aid in onboarding and training new team members
• Provide ongoing coaching and feedback to support team development
• Foster a positive, collaborative, and guest-focused work environment
• Ensure a welcoming and engaging shopping experience for all guests
• Assist guests with merchandise selections and product recommendations
• Resolve guest concerns and service issues in a professional and timely manner
• Cook up daily operations including sales transactions, orders, and payment processing
• Coordinate daily operations including sales transactions, orders, and payment processing
• Conduct regular audits to ensure the Marketplace remains organized, stocked, and visually appealing
• Maintain accurate inventory records and support inventory counts
• Evaluate product performance and recommend merchandise adjustments based on guest preferences and sales trends
• Auxiliary with visual merchandising and product placement initiatives
• Support achievement of sales goals and operational objectives
• Utilize guest engagement and suggestive selling techniques to drive revenue
• Analyze sales performance, expenses, and retail trends
• Auxiliary with reporting and operational analysis to support business decisions
• Monitor retail operating costs and resource utilization
• Ensure compliance with company policies, procedures, and operational standards
• Support scheduling and staffing needs as directed by leadership
• Maintain a clean, safe, and organized work environment

Qualifications

• Previous experience as a Retail Supervisor, Lead Retail Associate, or similar leadership role preferred
• Retail, hospitality, resort, or customer service experience required
• Strong leadership, communication, and guest service skills
• Ability to coach and motivate team members
• Strong organizational and problem-solving abilities
• Experience with POS systems and inventory management preferred
• Ability to work a flexible schedule including weekends and holidays

Benefits & Perks

• Medical, Dental & Vision Insurance
• Additional voluntary benefits
• Employee housing based on availability
• Discounts at EOS Hospitality sister properties
• Opportunities for growth within EOS Hospitality