Retail Branch Manager

Position Purpose

The purpose of this position is to originate as a producing manager with 2+ years in sales as well as manage the daily loan flow of the branch and work with the division manager to maintain or increase the productivity and profitability of PRMI. Develops new business opportunities and sales leads by cultivating relationships with realtors, builders, bankers, etc. Reviews application information and requests required support documentation based on loan investor guidelines. Corresponds, communicates, and coordinates with applicants, in-house support staff, and outside service providers to facilitate timely closings. Carries out major assignments affecting business operations of the employer or the employer’s customers.

• Develops a solid knowledge of PRMI products and offers the best mortgage products to match client needs.
• Corresponds, communicates, and coordinates with applicants, in-house support staff, and outside service providers to facilitate timely closings.
• Performs the following tasks in completion of major assignments if the retail branch manager is a loan originator:
  • Collects and analyzes information regarding the customer’s income, assets, investments, or debts.
  • Analyzes applicant data, credit, and collateral property value.
  • Determines which financial products best meet the customer’s needs and financial circumstances.
  • Provides advice to the customer regarding the advantages and disadvantages of available financial products.
  • Marksets, services, or promotes the employer’s financial products.
• Remains current on local developments and trends within the real estate and mortgage industries.
• Improves the quality of production and sales.
• Ensures policies and procedures are being followed.
• Analyses departments on daily basis to ensure loan flow and production are being completed within required turn times.
• Maintains employee folders.
• Oversees how questions or complaints are handled within the branch.
• Planes ads in the paper or online when needed.
• Trains loan officers.
• Manages leads and ensures that employees are following up with clients.

Qualifications

• A minimum of 5 years of mortgage related experience.
• A minimum of 2 years of management experience.
• Experience using Encompass.
• Must be proficient in Word and Excel.
• Must have excellent customer service and organizational skills.
• Must have excellent written and verbal skills.
• Ability to multi-task with little or no supervision.
• Must be a team player and know how to help boost morale.

Supervisory Responsibilities

• Assists in employee concerns.
• Tracks employees time off.

Company Conformance Statement

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Adhere to and follow applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements.
• Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs.
• Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Employment Requirements

• Each employee must be able to communicate clearly and effectively.
• Utilize a computer.
• Maintain a work schedule.
• Effectively perform in an office setting.