Retail Banking Supervisor

Starion Bank is a growing community bank that values local leadership, personalized service, and deep community loyalty. Join us and thrive both professionally and personally.

About the role

Lead and direct the daily retail banking function for multiple branches, ensuring quality customer service, staff development, and compliance while serving as the subject-matter expert for all retail banking transactions, products, and services.

Responsibilities

• Lead and direct daily retail banking operations across multiple branches
• Ensure quality customer service, address and resolve issues, and promote relationship development
• Onboard, train, and monitor retail banking staff
• Coach and manage direct reports to maximize productivity, efficiency, and support of strategic initiatives
• Troubleshoot and resolve complex customer and internal inquiries
• Serve as the subject-matter expert for all retail banking transactions, products, and services
• Participate in community activities and leadership positions to maintain visibility with target clients

Requirements

• 3 years of demonstrated customer service, sales, and retail banking experience
• Proven supervisory and leadership skills
• 2-year college degree or completion of a specialized course of study at a business or trade school
• High level of flexible interpersonal skills, customer service orientation, trustworthiness, credibility, and diplomacy
• Willingness and ability to travel

Benefits

• Comprehensive health, life, dental, and vision insurance
• Health savings account
• 401K and profit-sharing retirement options
• Annual Incentive Compensation Program for all benefit-eligible employees
• Paid vacation and holidays

Pay

Competitive salary.