Retail Banker (TSA) | Capital Circle NW

Principal Duties And Responsibilities

• Recommends and refers additional Bank services and products, retaining a working knowledge of all Bank services and products.
• Accepts deposits and withdrawals from clients on business, personal and savings accounts.
• Sells Official Checks.
• Works deposits from Drop and Go.
• Accepts consumer/commercial and other bank loan payments.
• Balances teller drawer as needed.
• Opens and closes Teller window in accordance with procedures.
• Completes Currency Transaction Report (CTR) and hold forms as required.
• Attends meetings as required.
• Issues cash advances.
• Sells and processes new demand and time deposit accounts.
• Prepares paperwork for opening new accounts, orders checks and Debit/ATM cards, and provides materials as needed.
• Researches and resolves problems and responds to client inquiries on account status.
• Keeps informed of changes in Bank services and procedures.
• Assists in other areas of the Bank during peak business hours, when needed.

Knowledge, Skills And Abilities (KSA)

• The following KSAs are usually acquired through high school education with specialized business training course(s) and/or three to twelve months cash handling experience:
• Completion of in-house Personal Banker I training.
• Must have reliable transportation, a valid driver’s license, and a clean driving record.
• Excellent interpersonal skills, ability to communicate effectively and interact positively with clients as well as fellow associates.
• Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
• Requires concentration to avoid mistakes in counting cash.
• Ability to perform basic mathematical computations using various business machines and/or computers.
• Ability to apply initiative and work with little supervision.
• Ability to exercise sound and reasonable judgment.
• Ability to stand for long periods of time.
• Ability to print legibly and accurately on forms and records.
• Sales experience is preferable, particularly in cross-marketing products and services.

Education

• Minimum high school diploma or equivalent required.
• Some college preferred, but not required.
• Relevant experience may substitute for the education requirement.
• Successful completion of in-house training program or other approved training program is a plus.

Working Conditions

• Travel to various offices.
• Driving as required by position.
• Regular contact with clients, associates and supervisor.
• Repetitive motions.
• Close visual acuity.
• Some handling of heavy coins.
• Position requires sitting, standing, stooping, kneeling, and squatting.
• Receiving currency from all sources may cause environment to be temporarily sullied.
• Lobby environment requires professional demeanor, conduct and appearance.
• Receiving currency from all sources causes environment to be temporarily unclean.
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Associated Duties

• Provides additional support to manager and department colleagues.
• Completes all assigned/required Bank training within established timelines.

Benefits

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EEO/Protected Veterans/Disabled/Drug Free

• Equal Opportunity Employer
• Protected Veterans
• Disabled
• Drug Free