FT Retail Banker

About the role

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Banker. In this role, you will assist customers by processing transactions in person, by mail, and by night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and helping resolve customer issues. You will cross-train to perform retail banking specialist duties, including opening new accounts and setting up direct deposits and retirement accounts. This position requires on-site work and is intended for promotion to Retail Banking Specialist as skills are mastered.

Responsibilities

• Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier's checks, and cashing checks while following all identification and retail policies and procedures.
• Verify checks, identify counterfeit currency, and review all transactions for accuracy.
• Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.
• Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed. Report any suspicious or fraudulent activity to the Bank Secrecy Act Officer.
• Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.
• Inform management of any problems, concerns, or outages. Assist with research and help resolve discrepancies.
• Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
• Maintain security through proper opening/closing and vault procedures.
• Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
• Protect all customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

Upon successful training, develop specialized Retail Banking Specialist skills, including:

• Building consumer and business customer profiles as needed.
• Processing debit card requests and handling debit card disputes.
• Assisting customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints.
• Opening and closing accounts.
• Obtaining training and becoming proficient in executing wire transfers.
• Ordering checks and exchanging foreign currency.

Requirements

• High School Diploma or GED completion by the end of your graduating year is required.
• 1-2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Security's Core 5 values with customers and coworkers.
• Sufficient mobility to work in a standard office setting and perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment.
• Ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications.
• Near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats.
• Ability to occasionally lift and move up to 25 pounds.

Skills

• High ethical conduct, critical thinking, and problem-solving.
• Engagement, teamwork, and exceptional service.
• Establishing positive and productive work relationships that provide honest feedback and generate trust.
• Ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions.
• Ability to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations.
• Basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers.
• Ability to read and interpret documents and draft routine written communications.

Schedule

• Regularly scheduled hours: 40+ hours per week.
• Monday - Thursday: 8:30 AM - 5:30 PM.
• Friday: 9:00 AM - 6:00 PM.
• Saturday: 8:00 AM - 12:00 PM (typically 1 per month).
• Extended working hours may be required.