Retail Banker | Mahan

About the Role

The Retail Banker (RB) position provides prompt, efficient, and friendly service to clients. This role assists clients with their banking needs, including introducing them to technology, and provides information about Bank products and services. The Retail Banker identifies opportunities through conversations to satisfy clients’ and prospective clients’ financial needs and goals while following established policies and procedures.

All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Responsibilities

• Must be energetic, engaging, and able to handle various client interactions with innovative banking technologies.
• Opens, closes, services, and supports all accounts, products, and services.
• Uses various programs to ensure work is completed accurately and in compliance with regulations, such as Bank Secrecy Act, Reg CC, Privacy, and Currency Transaction Reporting.
• Responds to client questions or concerns in a quick, courteous, and friendly manner.
• Cross-sells Bank products and services, marketing campaigns, and initiatives to new and existing clients to meet their needs and attain individual, division, and Bank goals.
• Enters data, updates, and maintains client information and status of referrals and leads in Synapsis.
• Follows procedures for open/close office and robbery response.
• Educates clients regarding ID fraud and phishing scams.
• Processes consumer and commercial transactions, such as account deposits/withdrawals, check cashing, loan payments, Official Checks, wires, and safe deposit box payments, when applicable.
• Keeps cash secure and maintains a high level of safety and security. Maintains cash levels, balances cash drawer daily, and scans Teller work.
• Follows procedures including researching and locating outages, thereby limiting violations of Teller and Personal Banker Performance Balancing Standards.
• Attends meetings and training sessions as required.
• Adheres to non-negotiable Banker Standards and commits to practicing SGNNT (smile, greet, name, name, thank you) at all times.
• Provides additional support to manager and department colleagues.
• Completes all assigned/required Bank training within established timelines.

Requirements

• 1-2 years of work experience and/or a combination of work and education.
• Experience in client service, sales, or cash handling is required.
• Excellent interpersonal skills to verbally communicate effectively and interact positively with clients, associates, and business partners.
• Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
• Requires concentration to avoid mistakes in counting cash.
• Proficiency in data entry/typing.
• Ability to perform basic mathematical computations using various business machines and/or computers.
• Ability to stand and/or sit for long periods of time.
• Ability to apply initiative and work with minimal supervision.
• Ability to exercise sound and reasonable judgment.
• Sales, retail, and/or referral experience is preferable, particularly in cross-marketing products and services.
• Must have attained the age of 18 for coverage under insurance bond.
• Use of and/or understanding of Capital City Bank products and services is a plus.

Qualifications

• Minimum high school diploma or equivalent required. Some college preferred, but not required. Relevant experience may substitute for the education requirement.
• Successful completion of in-house training program or other approved training program is a plus.

Working Conditions

• Works at a desk in the lobby and behind the Teller line.
• Regular contact with clients, associates, and supervisor.
• Repetitive motions and close visual acuity required.
• Some lifting of heavy coins.
• Position requires sitting, standing, stooping, kneeling, and squatting.
• Receiving currency from all sources may cause the environment to be temporarily unclean.
• Lobby environment requires professional demeanor, conduct, and appearance.
• In rare instances of major or extensive natural disasters, epidemics, or pandemics, associates may need to relocate or telecommute to ensure business continuity.

Benefits

• Medical, Dental, and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

Schedule

Full-time, 40 hours per week (Monday to Friday) with some Saturdays.