Retail Banker II

About the role

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Responsibilities

• Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all associated records.
• Complete sales tracking on all customers served.
• Complete self-directed sales training within twelve months, which includes a test.
• Rent safe deposit boxes to customers; permit customers access to boxes with maximum protection and maintain records of safe deposit boxes and renters.
• Handle check orders.
• Participate in the Customer Service First program and support the values of the organization and follow established policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Requirements

• College degree or twelve months’ customer contact and sales experience required.
• Banking experience preferred.
• High school diploma or GED.
• Communication and sales skills, mathematical and general business knowledge normally acquired by high school graduate.
• Courteous, professional demeanor along with ability to handle multi-tasks is essential.
• Commitment to providing "unexpected" customer service is required.
• Knowledge in bank regulations, policies and procedures preferred.
• Able to type 45 wpm accurately, Proficient with 10-key by touch, Word, Excel, and Outlook experience.
• Able to work flexible hours and/or extended hours as business requires.

Qualifications

• Minimum qualifications include a college degree or twelve months’ customer contact and sales experience.

Skills

• Customer service skills
• Mathematical and general business knowledge
• Banking regulations, policies, and procedures knowledge
• Communication and sales skills
• Ability to type 45 wpm accurately
• Proficiency with Microsoft Office applications

Benefits

• Dynamic work environment
• Investment in personal development
• Collaborative workplace culture
• Innovation and change focus

Pay

• Details on pay are not specified in this job posting.

Schedule

• Flexible work hours
• Extended hours as business requires
• Saturday hours and holiday hours may be required based on branch location’s schedule